I have placed my order, how soon will I receive my painting?
Original paintings will be packed and shipped within 5 working days. Within the US pieces are sent by different couriers depending on size and weight. Most US deliveries arrive within 3 days from time of shipping. Please allow 8 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.
I have placed my order, how soon will I receive my print?
All prints are made to order and orders are sent directly to the printer. Most US deliveries arrive within 3 days from time of shipping. Please allow 10 working days in total.
Can I collect my artwork from your studio?
Yes, if you live in Carlsbad, CA or nearby arears this option should come up as a choice when you checkout. Once you have placed your order I will email you and we can work out a time to meet.
Is Shipping included?
Yes, most artwork has an estimated shipping cost included at checkout based on the size of the work and your location.
Note: At the current time shipping costs are varying significantly due to Covid-19 restrictions, especially on air freight. If the actual cost of shipping is significantly more than quoted I reserve the right to discuss this with you and to refuse the sale.
Can you ship internationally?
Yes, I can ship to most countries, although it will take longer to arrive depending on your location.
Overseas shipments (outside US) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.
Shipping costs contribute towards packing supplies, labour and transit fees.
What if my painting arrives and I don’t like it?
I want you to be fully happy with your new artwork so I offer a Buy-Back agreement.
If an original painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.
Do you give a refund on prints if I change my mind?
All prints are custom made to the size you request. I don’t hold stock – each print is made for you. Please check the size is as you wish before you place the order. There are no refunds for prints.
What if my painting arrives damaged?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days with a photograph.
What about Overseas Returns?
At this time I am unable to offer a refund or return on any product(s) sent outside of the US.